REFUNDS AND EXCHANGES

All sales are final and no refunds or exchanges are offered.

Warranty

DRC Video Production warrants all of our DVDs for a period of thirty (30) days.  Warranty periods begin once the DVDs have been shipped.  Should any DVD be deemed defective within the warranty period DRC Video Productions will replace the DVD with a new copy. 

Compatibility

As DVD is still considered an emerging technology certain compatibility issues do exist within the industry.  Due to the varying component parts in the various DVD players on the market and the different operating systems and software systems available, certain recorded DVDs will not play on certain players/computers.

DRC Compatibility

At DRC Video Productions we use high-grade DVD-R technology.  DVD-R is considered the most compatible recorded DVD on the market with a 93-97% compatibility rate.  We print directly onto each DVD thus avoiding the use of stickers or labels which can affect compatibility.

Compatible DVD Playback Devices

While not all players are compatible with recordable DVDs please note that DVD-R is general playable on most set-top players, Sony Playstations, Microsoft X-Boxes, and DVD-ROM drives found in desktop and laptop computers.

Steps to take if  a DVD that you  have received  does not play

If you have received a DVD and it does not work it is either a bad disc or incompatible with your playback device.  In order to test your DVD please try it out on multiple playback devices as suggested above.

If the DVD still does not work, it is likely a defective DVD.  If this is the case, please check with your studio to determine if they have additional copies on hand.  If they do, you may exchange it at your studio for a new copy.  If your studio does not have any additional copies or your DVD was originally shipped directly to you please follow the return instructions listed below.

If the DVD does play in other playback devices but not your preferred playback device you have one of the following three options:

1)  You may keep the current DVD and watch it on secondary playback devices.

2)  You may purchase a new DVD set-top player which can be used to play the device (check to ensure that it is in fact compatible with DVD-R prior to purchase).

3)  You may exchange your DVD-R for a DVD+R.  DVD+R is a less compatible format, however, it may work on your system.  If the DVD+R does not work on your system you may either revert to options 1 or 2 above, or apply for another DVD-R.

Return Instructions

Should you need to return your DVD to us please mail it back to us at:

DRC Video Productions
40B Courtland Avenue
Concord, ON,
L4K 5B3

Please make sure you include the following:

1)  The DVD you are returning

2)  Your name, phone number and return mailing address

3)  A brief description of the problem you are experiencing

Replacement DVDs are usually shipped within two (2) weeks of receipt of the original disc at our facilities.

* Please note:  Upon receipt of your DVD, DRC Video Productions will test your returned DVD and determine if it is in fact a defective DVD or if the problem lies with your playback device.  If the DVD-R is defective a replacement DVD-R will be mailed back to you.  If the DVD-R is in working condition we will replace it with a DVD+R.