If you have an issue with a DVD that you have received, please follow the steps outlined below. Should you require further assistance, please visit our Support Portal. We will respond to all inquiries as soon as possible.
All sales are final and no refunds or exchanges are offered.
DRC Video Productions warrants all of our DVDs for a period of thirty (30) days. The warranty period begins once the DVDs have been shipped. Should any DVD be deemed defective within the warranty period, DRC Video Productions will replace the DVD with a new copy.
We use top-quality DVD-R DVDs. DVD-R is considered the most compatible recorded DVD on the market with a 93-97% compatibility rate. We print directly on to each DVD, thus avoiding the use of stickers or labels that can affect compatibility.
While not all DVD players are compatible with recordable DVDs, please note that DVD-R is generally playable on most set-top players, Sony Playstations, Microsoft X-Boxes, and DVD-ROM drives found in desktop and laptop computers.
Steps to take if a DVD that you have received does not play
If you have received a DVD and it does not work, it is either a bad disc or incompatible with your playback device. In order to test your DVD, please try it out on a secondary playback device.
If the DVD still does not work, it is likely a defective disc. If this is the case, please check with your studio to determine if they have additional copies on hand. If they do, you may exchange it at your studio for a new copy. If your studio does not have any additional copies or your DVD was originally shipped directly to you, please visit our Support Portal to contact us for a replacement DVD.
If the DVD does play in other playback devices, but not your preferred playback device, you have one of the following three options:
1) You may keep the current DVD and watch it on secondary playback devices.
2) You may purchase a new DVD set-top player that can be used to play the device (check to ensure that it is in fact compatible with DVD-R prior to purchase).
3) You may exchange your DVD-R for a DVD+R. DVD+R is a less compatible format, however, but it may work on your system. If the DVD+R does not work on your system, you may either revert to options 1 or 2 above, or apply for another DVD-R.
Replacement DVDs are usually shipped within two (2) weeks.